What is Connect?

Your own, bespoke home delivery service

Connect gives your business the tools to get an online and home delivery store up and running, fast. Built for bars, restaurants, independent shops, grocers, butchers, florists, pharmacists, suppliers and more.

Transport your business to the living room of your customers, letting them shop with you from the comfort of their own home.

What you'll get

Connect will create a branded, customisable app for iOS (Apple) and Android – with an optional website bolt-on – as well as all the hardware required to get you online and ready to serve your loyal customers, both instore and via home delivery.

How it works

Customer opens your app

How it works

If you have multiple locations, they are listed by distance from your customer’s locaiton

How it works

Browse products and services by category, or by using the search tool at the top of the app

How it works

Add desired products and services to the virtual basket ready for checkout

Checkout

Making it as easy as possible for customers to buy your products and services, we have made the checkout feature of Connect very versatile.

We’ve also integrated cashless means of payment, making Connect even more convenient for customers. As well as paying by cash, customers can pay via ApplePay, PayPal and Visa.

Change the quantity or remove items from the basket.

Apply voucher codes – these can be set-up in the admin.

Add a note for the shop/driver.

Redeem any existing loyalty points.

Dedicated contact centre

Flexibility and convenience is at the heart of Connect, that’s why as well as the ability to order through the app or website, we also have a dedicated contact centre in the UK whose friendly staff are ready to help and also process customers’ orders over the phone, should they not wish to do so online.
0800 054 2286

Fulfilling orders

Processing customer orders through Connect couldn’t be easier – it follows a simple three step process:

  1. The order arrives at a dedicated orders tablet or direct to your EPOS via an integration. Supported EPOS systems include Posera, Maitre’D and more. To view a full list of supported EPOS systems, please visit our FAQ page.

  2. Pending orders are displayed in a list and your business is alerted as and when they arrive.

  3. The order is printed from an 80mm thermal printer.

Home Delivery

Adding an extra layer of convenience to the shopping process, Connect also offers a dispatcher app which enables home deliveries – even if it’s not a service you’ve previously provided.

Through your dashboard, delivery zones are easily added by drawing onto a map, and each zone can have different delivery costs and time.

Through your dashboard, delivery zones are easily added by drawing onto a map, and each zone can have a different delivery cost and time.
Using our dispatcher app, your driver’s location can be tracked, relaying the position to both you, instore, and your customer waiting at home.
The driver’s app can also show orders assigned to them, give directions to the delivery address, and allow them to call the customer should they need to contact them.
If the customer has chosen not to pay through the app, your driver can collect the payment in person and add the balance to a built-in counter on their app, offering complete transparency and peace of mind on payments. During the coronavirus outbreak, we strongly advise against cash payments.
Identify your highest value customers – what they’re ordering and when.
Create custom sales reports.
See order channel breakdown
Track marketing ROI using coupon reports and advanced analytics.

Marketing through Connect

Connect is an all-in-one e-commerce solution. What this means is that not only does it allow customers to buy your goods and services online, but it also acts as a powerful marketing tool too.

Through Connect’s dashboard:

Identify your highest value customers – what they’re ordering and when.

Moreover, Connect also offers an opportunity to grab market share from competitors and increase your revenue.

Pro-active campaigns to acquire new customers – not just passing trade.

Digital marketing campaigns.

Increased data capture.

Profiting customer buying habits.

Loyalty programme.

Build a customer database.

Easy re-ordering through Apple Pay and re-order funciton.

Marketing automation through Push Notifications, email and SMS.

If you’d like more information on how Connect can increase sales for your business, please complete the contact form at the foot of this page.

Get Connected