As part of your Connect licence, you will your own online ordering website, app, and access to our contact centre to fulfil telephone orders. Licences are based on the number of locations/stores you operate.
In addition, your licence fee also covers account management, including any product list changes, coupon voucher creation, and distribution of push notifications.
There is a small one-off payment required. This is for your print terminal which is required to ensure all customer orders are processed and fulfilled. This is a one-off cost of £300 + VAT per location.
As well as your hardware cost (print terminal) and monthly licence fee (from £150 + VAT p/m), there is also a 5% service charge applied on all transactions.
Your direct debit will be collected on the 25th of every month via GoCardless.
Connect requires a minimum term of 12 months. Following the initial 12 months, the contract will continue on a rolling monthly basis.
To cancel your contract for Connect, a period of 30 days notice must be given.
Times can vary depending on a number of factors; however, we aim to have your website operational within seven working days. Your app another seven working days after.
Connect has a list of EPOS integrations which have previously been completed for other clients. These include:
- ICR Touch
If you use an EPOS system we have not previously integrated with, we will explore ways in which an integration can be achieved.
A stripe account is required to take payments through your website and app. It is quick and easy to set up.
The Connect Charge may also be facilitated through Stripe, or may be invoiced at the end of each month.
To learn more about Stripe, please click here.
No. The driver app works off the exact same app which your customers will use.
You drivers will be added to the back-end of the platform so that when they log into the app, they’ll automatically be recognised as drivers and will see a different version of the app to customers.
As part of the onboarding process, you will be supplied with ‘Driver App’ documentation which outlines how it all works.