1. About this Website and System
The Connect website and system is owned and operated by Galactic Experience Ltd. References in these terms and conditions to “Connect”, “us” or “we” are references to Galactic Experience Ltd.
2. Links from Other Websites
You may also be using the Connect website as part of a link from another website, or a window or frame in that other website. Regardless of the appearance of the site, your transaction occurs with, and payment is processed by, Connect, subject to the terms and conditions outlined below.
4. Availability of the Connect Website and System
4.1. As electronic services are subject to interruption or breakdown, access to the Connect Website and system is offered on an “as is” and “as available” basis only.
4.2. You are responsible for ensuring that you have alternate contingency plans in place to enable you to take orders or transactions should the Connect Website and System be unavailable.
4.3. Connect may impose limits or restrictions on the use you may make of the Connect Website. Power Diary may withdraw the Power Diary Website at any time and with 30 days’ notice.
5. Connect Product Information and Acquisition of Products and Services
5.1. The Connect Website contains both information of a general nature about Connect’s products and services (the “Products”).
5.2. Where the Connect Website enables you to sign-up to the Products: We may enter into a binding contract for the provision of the Products through a process in which Connect receives an electronic online form via the Connect Website and you electronically communicate your acceptance via tick box of that offer on the online form and submitting via the Connect Website;
Connect may act on and process all completed electronic instructions, messages, requests or communications issued or transmitted to Connect via the Connect Website (each an ‘Electronic Instruction’) without further confirmation from or reference to you; and
Connect may treat an Electronic Instruction as authentic and is under no obligation to investigate the authenticity or authority of persons issuing or transmitting such Electronic Instruction, or to verify the accuracy and completeness of such Electronic Instruction.
5.3. You must be the account or credit card holder for any Products which you attempt to acquire via the Connect Website.
5.4. Creating a binding contract with Connect via the Connect Website is a two-step process:
The first step is to complete the online “new client” form. Upon completion, the form will be sent to the Connect admin team for processing.
Step two will be the payment of hardware, set-up and up-front fees agreed with the Connect representative.
5.5. You acknowledge that the transmission of your acceptance through an Electronic Instruction may not be received by Connect in accordance with this clause for reasons beyond either parties’ reasonable control including, but not limited to, mechanical, software, computer, telecommunications or electronic failure. You further acknowledge that, to the extent permitted by law, Connect is not liable to you or your clients in any way for any loss or damage at all and however caused, arising directly or indirectly in connection with the use of Connect in any way.
5.6. Connect may issue a paper confirmation of the Products acquired by you. The existence of a binding contract is not conditional on Connect issuing, or you receiving, a paper confirmation of the transaction.
5.7. Connect may at its discretion refused to accept a new Account, close any Account, or refuse to provide service to a former client or any other user. The reasons for this include; but are not limited to circumstances where a client has currently or in the past attempted to circumvent Connect security measures, has misused their account, have used or attempted to use their account for unlawful purposes or for any other reason.
6.1. All payments for any Hardware and Services must be made in full by clear funds before the signup will be accepted, processed and acted on by Connect.
6.2. Unless provided for otherwise, all payments referred to in 6.1 above are to be made by credit card issued in your name (Visa or MasterCard) or via Direct Debit from your nominated account. You must therefore provide Connect with all required credit card and/or bank account details. Connect may securely store your credit card number for security and verification purposes, or as part of your ongoing payment if you request Connect to do so.
6.3. Unless otherwise arranged, payments related to the use of Connect are to be paid automatically using your nominated bank account (via Direct Debit) or credit card. All invoices are due on the first day of each calendar month for the month ahead unless other terms have been agreed upon in writing by Connect. Additional charges may be applied for any accounts not processed automatically using the direct debit or auto-payment system, unless the payment failure was due to an error caused by Connect. Invoices one week or more overdue may result in additional charges being applied and notices being placed on your Connect account to remind users that payment is overdue. Accounts that remain unpaid for an extended period may also be subject to access restrictions and/or full suspension of services until payment is made.
7. Prices and Invoice Errors
7.1. Connect endeavours to ensure that all invoices are accurate and correct. Connect reserves the right to adjust any fees, charges or prices as necessary, even if the Products acquired have been paid for in full, to reflect such cost increases passed onto Connect.
7.2. Connect reserves the right to correct any errors in fees, charges, rates or prices quoted or billed, even if the Products acquired have been paid for in full.
8. Cancellation Charges and Alterations
Connect reserves the right to charge you a fee for each alteration, variation or update to a Service requested. Connect will inform you in advance if a charge will apply for any variations you request.
9. Refunds for Unused Services
9.1. Connect will not issue you with a refund for any pre-paid service other Products which are not used or utilised for any reason, including for reasons beyond your control such as illness, strikes, natural or manmade disasters or acts of God.
9.2. All upfront payments for set-up and monthly fees are non-refundable and if cancellation is given will be used for towards work done.
Whilst every effort has been made to ensure that information is free from error, Connect does not warrant the accuracy, adequacy or completeness of Material on the Website or System. All information is subject to change without notice. Connect does not guarantee that the Connect Website or any third-party websites will be free from viruses, or that access to the Connect Website will be uninterrupted. All terms implied by law, except those which cannot be lawfully excluded, are excluded.
11. Limitation of Liability
11.1. Subject to any responsibilities implied by law and which cannot be excluded, Connect, and its directors, employees, agents and contractors, are not liable to you or your clients for any losses, damages, liabilities, claims and expenses (including but not limited to legal costs and defence or settlement costs) whatsoever, whether direct, indirect or consequential, arising out of or referable to the services provided through the Connect Website, System, any Material on this Website, any third party material, or from access to the Connect Website by you, howsoever caused, whether in contract, tort including negligence, statute or otherwise.
11.2. The liability of Connect for breach of a condition or warranty implied by law, and which cannot be excluded, is limited, to the extent possible and at Connect’s option, to the supply of the goods or services again, the repair of the goods, or the payment of the cost of having the goods or services supplied again or repaired.
11.3. Connect does not accept any liability for a confirmed order that is not available at arrival time due to clerical or administrative errors on the part of you or your staff.
13. Copyright and Trademarks
13.1. Copyright in the Material on this Website is owned or licensed by Connect.
13.2. Except where necessary for and incidental to viewing the Material on this Website via your web browser, or as permitted under the Copyright Act 1968 (Cth) or other applicable laws, no Material on this Website may be copied, reproduced, stored in an electronic or other retrieval system, adapted, uploaded to a third party location, framed, performed in public or transmitted in any form by any process whatsoever without the specific written consent of Connect.
13.3. Third party trademarks are trademarks of the respective third parties.
14. Use of the Connect Website/System
14.1. You must not use any robot, spider, other automatic device or manual process to monitor, copy or extract any web pages on the Connect Website/System, or any of the content contained within, without Connect’s prior written permission;
14.2. You must not use any device, software or routine to interfere or attempt to interfere with the proper working of the Connect Website/System or any transaction or process being conducted on or through it;
14.3. You must not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Connect Website/System; and
14.4. You must not reverse engineer, reverse assemble or otherwise attempt to discover source code or other arithmetical formula in respect of the software underlying the infrastructure and processes associated with the Connect Website/System.
15.2. All data held by Connect can by written request to [email protected] be supplied in a CSV format for you to meet all legal requirements of holding customer and transaction data.
15.3. If you wish to cancel your services, you must give 30 days’ notice in writing by email [email protected]thisisconnect.co.uk. For avoidance of doubt any fees due within the notice period must be paid and services will stop at the end of the time paid for.
15.4. No fees paid will be refunded at any time.
16. Acceptance and Changes to Terms
17.1. All prices listed on the Connect Website are in Great British Pounds, unless otherwise indicated.
17.2. This agreement, the Connect Website/System, and the acquisition of products and services via Connect, are governed by Scottish Law.
17.3. You irrevocably submit to the exclusive jurisdiction of the courts of Scotland, and courts of appeal from them, for determining any dispute concerning this agreement, the Connect Website/System, or the acquisition of products and services via Connect.
17.4. You irrevocably waive any objection to the venue of any legal process on the basis that the process has been brought in an inconvenient forum.
18. Terms-of-Use Specific to GDPR
To the extent that Connect acts as a “Processor” to you as a “Controller”, in relation to your Data originating from the EEA, the following terms apply and form part of your agreement (“Agreement”) with us regarding the use of Connect.
(For definition of these terms under the GDPR see www.eugdpr.org/)
19. Compliance with your Instructions
Connect may only process Personal Data in connection with its performance of Services pursuant to the Agreement, or as otherwise instructed by you or required by applicable law. If we receive an instruction by you that in our view may be illegal or contradict the GDPR we will inform you in a timely manner.
The subject-matter, duration, nature and purpose of the Processing, types of Personal Data and categories of individuals will be the same as for the relevant Services to which the Processing relates. Connect may aggregate or anonymise your Data for the purpose of product or service improvements, data science and reporting.
Connect has implemented and continues to maintain commercially reasonable technical and organisational measures for the Connect Services that are designed to protect Personal Data against accidental or unlawful destruction, loss, alteration, disclosure or access. Connect will notify you of a data security incident per the requirements of the GDPR.
21. If you are Audited
Upon your request, up to once a year, Connect will assist you in gathering the information needed, this will consist of data extracts in CSV format to allow you to meet your legal requirements for audit purposes.
22. Receiving Assistance from Us
Connect will provide you reasonable assistance to allow you to demonstrate your compliance with obligations pursuant to this Agreement in respect of notifying Personal Data Breaches to a Supervisory Authority and individuals and conducting Data Protection Impact Assessments.
23. If we receive an Individual Request
Connect will notify you of requests received directly from individuals in relation to the processing of their Personal Data, unless prohibited from doing so under applicable law. Connect may, but is not required to, acknowledge receipt of such request and ask additional questions to determine the identity and nature of the request, or may refer such request and individual to you directly, and provide you with reasonable assistance in meeting the request in a timely manner.
You are solely responsible for providing any necessary notices to, and obtaining any necessary consents from, individuals with respect to the Processing of Personal Data pursuant to this Agreement.
24. Sub-Processors we might Use
You agree that Connect may use Sub-Processors to assist Connect in Processing Personal Data for the performance of the Services, provided that:
Connect imposes no less stringent duties on such Sub-Processors regarding security and confidentiality of Personal Data as those set out in this Agreement
Connect remains responsible to you for the performance of the relevant Services by the Sub-Processor.
Connect maintains a list of such Sub-Processors, and provides you with reasonable notice of any addition of Sub-Processors. In order to receive such notice, you may be required to sign up to a notification procedure. You accept to sign up to such procedure if so requested and that your failure to do so may result in missing the deadline to object to new Sub-Processors. You may within five (5) business days of receiving a notice, object to the involvement of such new Sub-Processor in the delivery of the relevant Services through providing notice (via email to [email protected]) of objective justifiable grounds related to the ability of such Sub-Processor to protect the Personal Data or comply with data protection requirements applicable to Sub-Processor. In the event that the objection is not unreasonable, the Parties will work together in good faith to find a solution to address such objection within five (5) business days, including but not limited to reviewing additional documentation supporting the Sub-Processors’ compliance or trying to make the Services available without the involvement of such Sub-Processor.
25. Return and Deletion of Personal Data
Upon termination or expiration of the Services, Connect will make available to you Personal Data maintained by Connect for a duration of three (3) months to allow you to retrieve where reasonably technically feasible your Personal Data in a commonly used format set out by Connect. After such period, Connect may destroy or otherwise render inaccessible, at our discretion, such Personal Data from the production environment of the Services, except as may be required by law. Actions set out in this section are at your sole cost.
We may make changes to this Agreement from time to time as necessary to reflect changes in our business or legal and regulatory requirements. Changes we make will become effective when we publish a modified version of the Agreement on our websites. If you continue using the Services after any changes, it means you have accepted them. If you do not agree to any material changes, you must stop using the Services, and you can terminate your account by emailing [email protected]